Owner FAQs
Answers to your frequently asked questions
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What is the management fee?
We charge a one-time fee in the first month equal to 50% of the rental amount. This fee covers marketing, application processing, tenant screening, document review, lease preparation, disclosures, and more. Following this, there is a monthly management fee for the property. Please call for more information. -
Am I required to make my property available to Section 8?
The law prohibits a landlord from discriminating against applicants with Section 8 vouchers. Ask your property manager for more details. -
Are you licensed?
Yes, we are a licensed brokerage. -
Can I reach you after hours?
We have a dedicated team who can assist you after hours during an emergency. An emergency is defined as: fire, flood, major roof leaks, electrical outage not caused by utility companies, water or sewer line breaks, the smell of gas, and heat or air conditioning breakdown. Please remember to call 911 for emergencies causing a threat to property or person and their dispatch center will help call PG&E, police, and/or fire. -
Can you put the money directly into my account?
We will process all of our owners statements on or before the 10 of each month. We are set up to pay via direct deposit (ACH) into your bank account. Please note that this can take 1-3 days to appear in your bank account due to your institution’s policy. -
Do I get to see the lease or sign it?
You will be provided with a Bear Flag Management Agreement and will need to review and then sign for approval. -
Do you sell real estate too?
You’ll benefit from a brokerage who offers Real Estate Sales, Home Loans, and Property Management - All your residential real estate needs under one flag! -
How and when do I get my checks?
Unless requested, we will process the payments to the owners via ACH into their bank account. -
How is rent collection handled?
Tenants will pay online. -
How long of a lease do you sign?
A variety of term options are available and could vary depending on the property. -
What is the amount of the security deposit?
The maximum security deposit will range from 1 to 2 months' rent, depending on the property. For all service members, the security deposit will be capped at 1 month's rent. -
How soon can you start managing my property?
Once we have viewed the property, we have a simple onboarding process to complete. Once completed, we can list your residence and work towards placing a tenant. Please feel free to call us or send an inquiry. We are here to help make this process as smooth as possible. -
What type of properties do you manage?
We manage single family residences and 1-4 unit properties. -
What type of reports do I get and how often?
Initially, we will provide a market analysis report to ensure we are maximizing your rental opportunity. Once we have onboarded your property, homeowners will receive itemized monthly statements showing retinal income and any maintenance expenses. Additionally, owners will receive on-going market updates so you can stay informed on the housing market. -
Who holds the tenant security deposit?
The funds are held in a non-interest bearing trust account where the security deposit will be held for reconciliation per California law. If there is damage to the property and/or cleaning needed beyond normal wear and tear when a tenant vacates, the security deposit will be used to cover the expenses to repair the home based on a prorated age of the home. Any remaining security deposit will be returned to the tenant within 21 days of vacating, per law.